Here at Smart Heating & Cooling we work hard to deliver high-quality products, in excellent condition, to your residence. If for any reason you're not completely satisfied with your purchase, return it for a refund within 30 days of delivery in the original packaging.
Returns for Unused Products
We can process returns for unused products and refunds only for items purchased from SmartHeatandCool.shop. To set up a return for unused products purchased online, contact customer service within 30 days from the day your order shipped. If you are returning a product because we made an error in your order, we will promptly send you the correct item at no additional cost and we will schedule and pay for return shipping. Please contact our customer service and advise of the incorrect item received.
To receive a refund, please make sure of the following:
The purchaser is responsible for the cost of the returned shipping. All returns associated with our "Free Shipping offer" will have deducted from the refund the original shipping fees that SMART HEATING & COOLING incurred in the process of shipping your order. For all other orders not associated with our "Free Shipping offer" (Original shipping charges are non-refundable)
QUESTIONS OR COMMENTS?
We always welcome your questions and feedback. For return, refund, shipping or cancellation related issues, please contact us at:
Email us at: firstname.lastname@example.org